Tracking an Issue

Once you have created an issue, you can track its status in the NEXUS Support Portal (https://support.nexusic.com/).

You can track your issues in one of the following ways:

  • On the HOME page, you can click View your support requests. This takes you to the Issues page.

  • On the MY PAGE page, you can see all your reported issues, issues assigned to you or issues that you’re watching.

  • On the PROJECTS page, you can choose ISSUES to navigate to the Issues page.

From the Issues page, you can set up any filter to restrict the list of issues that you want to see based on your requirements:

  1. Under Filters, in the Add filter field, select the criteria based on which you want to filter the issues. You can add as many filters as many you require.

  2. Select the values for each filter. If you want to select multiple values for a filter, use the + sign next to the values and press the Shift or Ctrl button on your keyboard for selecting multiple items as required.

  3. Under Options, choose Apply to execute the filtering of issues.

  4. If you want to use the same filtering criteria in the future, choose Save and specify a name for your filtering.

Whenever an issue is updated by you or the support team, you will receive an email notification detailing the update along with a hyperlink to the issue in the NEXUS Support Portal. To make settings to your email notification settings, choose MY ACCOUNT on the top of the NEXUS Support Portal page.