SaaS Troubleshooting

If you experience reduced performance or unexpected issues when using the Software as a Service (SaaS) deployment of NEXUS applications, the following guidance may help diagnose and resolve common issues.

Latency issues

Possible causes

Network traffic may be slowed by inspection or security services that intercept or modify data before it reaches the SaaS environment. These may include:

  • Deep packet inspection tools

  • HTTP-modifying or SSL-decryption services

  • VPN solutions, such as GlobalProtect, that route or filter traffic

Such tools can delay or interrupt the real-time communication required for optimal performance.

Solution

Ask your IT team to configure an exception for the following domain so that traffic is passed directly to the SaaS environment without inspection or modification:

  • *.nexusic.com

Unexpected disconnections

Possible causes

Some browsers use power-saving features that suspend background tabs after a period of inactivity. When this occurs, NEXUS IC may lose connection to the SaaS environment.

Solution

To prevent the session from being paused or disconnected, you can: