Changing Temporary Password

Before you log in to any of the solutions via Software as a Service (SaaS) for the first time or if you have requested a password reset, you must change the temporary password that you received from NEXUS Support.

To do that, follow the steps below:

Process

  1. To launch remote access to NEXUS from your browser, click the relevant link below:

  2. Enter your username only (without domain) and the temporary password provided to you by the NEXUS support team:

  3. Click Sign in.

  4. Click the hyperlink under ‘here’ to change your temporary password:

  5. Enter your username with the NEXUSIC domain (NEXUSIC\username), the temporary password, then your new password (twice to confirm):


Note

When setting up your new password, you must follow the Windows password rules (see password rules). In summary:

  • Your new password must contain at least 10 characters.

  • It must include at least three of the following:

    • Uppercase letters

    • Lowercase letters

    • Digits

    • Non-alphanumeric characters (~! @#$%^&*_-+=`|(){}[]:;”’<>,.?/)

    • Alphabetic characters that are not uppercase or lowercase, for example, Unicode characters from Asian languages

  • You cannot use any of your previous 24 passwords.

  • The password cannot include any parts of your user account name.

  1. Click Submit.

  2. When you see the message that your password has been successfully changed, click OK:

Result

Your password has now been changed. You can continue logging in as described in the section relevant for your solution below: