Known Issues

Description

Wood Internal Reference

The playback quality of high-definition video files from Azure blob storage can sometimes be sub-optimal, resulting in occasional pixelation and jerkiness. The recommended best practice is to use IC-Web for playback, where the quality is as recorded.

#55164

To fix the display high DPI display issue:

  1. Press Ctrl+Alt+End to sign out of your NEXUS application.

  2. Go to the desktop.

  3. Right-click and choose Display Settings from the context menu.

  4. Set the scale to 100% for ALL displays.

  5. Choose a display resolution that works for you with the scale set to 100%.

  6. Close the Settings dialog.

  7. Reboot the machine (this is important).

#53354

For hosted clients only: Reports generated from a schedule sometimes display Date fields in an unexpected format. As a workaround, pass the Date field into a function that force formats the dates to the required format.

#48638

Sorting by the Connected To column in the Library grid for grids with more than ~500 rows will take some time to complete. Clicking the Cancel button will not successfully cancel the sort action once it is in progress.

Recommendations:

  • Hide the Connected To column if possible.

  • Do NOT sort by the Connected To column unless absolutely necessary.

  • If you must sort by the Connected To column, wait patiently for the sort to complete (it may take up to 30 minutes) then take the necessary action and then IMMEDIATELY sort by another column (for example, Name or Doc Ref or Doc Date).

Warning:

If you fail to sort by a different column, then, when you navigate away from the LIBRARY screen or exit the application, these sort settings will be saved and you will have to wait for the sort to complete again on next load.

#45063

Electronic Corrosion Engineer (ECE) is not supported in the 64-bit version of NEXUS IC.

#42062

NEXUS IC, IC-Inspection and IC-Recorder does not fully support the Dark mode colour feature setting available in Windows.

N/A

SVG Grey scale issue: If you view SVG images and you select the Grey Scale option, the image may appear with a solid black background, and thus black portions of the image may be obscured.

#8358

3D drawing not displayed: 3D drawings originally drawn with SESAM GeniE jacket and then converted to DWG may not display. This is because our third-party 3D DWG viewer does not cope with these DWG files. (It is possible that these particular files do not adhere to the DWG standard.)

#8331

Layer hovering doesn’t work with 2D DWG file: when you hover over a region on a regular drawing (JPG, PDF), the opacity of the region changes slightly. When you hover over a region of a 2D DWG file, the opacity does not change.

#7725

3D drawing structure error: Some 3D DWG files show minor rendering errors when viewed in NEXUS. Again, this is a limitation of our third-party 3D DWG viewer.

#7630