Creating a New Issue

When you send an email to support@nexusic.com, a new issue is generated automatically.

You can also create a new issue in the NEXUS Support Portal (https://support.nexusic.com/) in one of the following ways:

  • On the HOME page, choose Log a new support request.

  • Go to PROJECTS on the top of the page, choose Issues and select the newissue button in the top right corner of the page.

  • Go to PROJECTS, jump to a project on the top right corner of the page (for example, Support) and choose NEW ISSUE under the + sign in the top left corner of the screen:

    _images/nexus.support.newissue.project.png

Once you have created an issue, you receive an email notification with the issue details. You can track your issue as described in Tracking an Issue.