Creating User Account for NEXUS Support

When you send an email to support@nexusic.com from an email address that has not yet been registered, a new user account is automatically created for the NEXUS Support Portal as follows:

  1. You send an email to support@nexusic.com.

  2. The system automatically creates an account for you using your email address as your username and generates a ticket for the issue.

  3. You receive an email about the account activation, which includes the credentials for logging on to the NEXUS Support Portal.

    Note

    The credentials that you get in this email are relevant only for the NEXUS Support Portal and are different from the credentials that you use to access NEXUS IC, IC-Web or IC-Inspector.

  4. You can log on to the NEXUS Support Portal using the link and credentials provided in the email (see Log In to NEXUS Support Portal).

  5. You can change the password as required.

Alternatively, you can create a new account for the NEXUS Support Portal on the https://support.nexusic.com/ page by clicking Register and submitting your data from there. However, we recommend that you use the process described above.

If you’d like to change your credentials in the future, choose MY ACCOUNT in the NEXUS Support Portal.