Manage Change Requests
When a user submits a change request, it is sent to the approvers configured for the corresponding table (see Configure Approvals).
If you are assigned as an approver and there are pending requests awaiting review, a notification banner is displayed above the status bar.
The notification includes a Change Requests link that opens the Change Requests screen.
You can also open the screen at any time by selecting .
Change Requests Screen
The Change Requests screen contains the following areas:
Area |
Description |
|---|---|
Request List |
Displays submitted requests and related information, such as the operation, date requested and affected object. You can use the Approve or Reject toolbar options to approve or reject a selected change request as required. Standard toolbar functions are available to filter, export and customise the displayed records. For more information, see Using the Grid. |
Current Values |
Displays the current values of the selected record. |
Requested Changes |
Displays the values requested by the user. |
Review Change Requests
To review a change request:
Open the Change Requests screen.
Select the required request in the upper grid.
Review the current values and requested changes displayed in the lower part of the screen.
Click Approve to apply the requested change, or Reject to reject the request.
When a request is approved, the requested operation is performed immediately.
Note
Approved changes are applied using the permissions of the approver. As a result, audit records identify the approver as the user who performed the operation.